Appointments

5.2 Appointments Page

Appointments

Urgent Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during openingtimes
phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system – [Insert name of practice system tool]
phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use

NHS 111 online (https://111.nhs.uk/)or call 111.

NHS 111 online (https://111.nhs.uk/) is for people aged 5 and over. Call 111 (tel:111) if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:
if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.