5.2 Appointments Page<\/p>\n\n\n\n
Appointments<\/p>\n\n\n\n
Urgent Appointments<\/p>\n\n\n\n
To request an urgent appointment for today or tomorrow (Monday to Friday):<\/p>\n\n\n\n
use our appointment request form, Monday to Friday from 7am to 4pm. We will respond within 4 hours during openingtimes
phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm<\/p>\n\n\n\n
When you get in touch, we\u2019ll ask what you need help with.<\/p>\n\n\n\n
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.<\/p>\n\n\n\n
Routine appointments<\/p>\n\n\n\n
To request a routine appointment in the next 7 days:<\/p>\n\n\n\n
use our appointment request form, Monday to Friday 7am to 4pm. We will respond within 4 hours during opening times
phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination<\/p>\n\n\n\n
When you get in touch, we\u2019ll ask what you need help with.<\/p>\n\n\n\n
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.<\/p>\n\n\n\n
Your appointment<\/p>\n\n\n\n
However you choose to contact us, we may offer you a consultation:<\/p>\n\n\n\n
by phone
face to face at the surgery
on a video call
by text or email<\/p>\n\n\n\n
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.<\/p>\n\n\n\n
Cancelling or changing an appointment<\/p>\n\n\n\n
To cancel your appointment:<\/p>\n\n\n\n
use your NHS account (through the NHS website or NHS App)
using the GP online system \u2013 [Insert name of practice system tool]
phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
reply CANCEL to your appointment reminder text message<\/p>\n\n\n\n
If you need help when we are closed<\/p>\n\n\n\n
If you need medical help now, use<\/p>\n\n\n\n
NHS 111 online (https:\/\/111.nhs.uk\/)or call 111.<\/p>\n\n\n\n
NHS 111 online (https:\/\/111.nhs.uk\/) is for people aged 5 and over. Call 111 (tel:111) if you need help for a child under 5.<\/p>\n\n\n\n
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.<\/p>\n\n\n\n
If you need help with your appointment<\/p>\n\n\n\n
Please tell us:
if there\u2019s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs<\/p>\n\n\n\n
Home visits<\/p>\n\n\n\n
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.<\/p>\n\n\n\n
To request a home visit, it\u2019s helpful if you phone the practice as soon after 8am as possible.<\/p>\n\n\n\n
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